Tiqets’ talent pool is one of the main reasons why we’re the fastest growing tech scale-up in the Netherlands – but finding the right culture fit is no easy task. To get the inside scoop on how Tiqets tracks down the right talent, we spoke to recruiter Lisette
Hi Lisette, what do you do here?
I’m one of the recruiters here. Since joining in January, I’ve hired around 40 people (around a 1/4 of Tiqets’ current staff, to put that into perspective).
Wow! How do you manage to keep up that pace?
This line of work makes you develop a strong interest in people – what makes them tick and what makes them successful in a certain type of company and/or in a certain role. Sometimes the process feels like a psychological examination and fortune-telling: how will a person’s personality gel with the team, and where will they be in a couple of years. It’s an art, not a science.
What does your job entail?
I’m responsible for attracting new talent, partnering up with the heads of different departments to see what they’re really looking for. It’s not just about technical skills, but defining what they look for in a person, what they really have to add to a team. I also make sure the candidate knows what to expect, and is up-to-date along the whole process. And I do a lot of phone calls with potential candidates! I don’t like interviews, I prefer to chat; I find that way I get to know more of who the candidates are.
What does an average day look like in your job?
Right now I’m juggling 20 different vacancies, so keeping track of those positions, the candidates, making sure interviews are scheduled and keeping every Hiring Manager up to date keeps me quite busy.
Timeline for interviewing at Tiqets. What’s the process?
When a candidate’s CV catches our eyes, we’ll arrange a quick call to get to know a little more about them and tell them a little more about Tiqets and get to know them a bit. If there’s a fit, I’ll contact the Hiring Manager and take it from there. Then we schedule a second, onsite interview, preferably with the Hiring Manager and a second person from the team.
If both the candidate and the interviewers are happy with the result, one of our Management Team members takes part in a final onsite interview. They’re very involved with that final part of the hiring process and will have the final say on whether a person fits in with Tiqets’ culture. Some of them are the co-founders of the company, so they’ve seen what works well here.
What do you look for in a potential Tiqets candidate?
Certain technical skills and qualifications are a given but, more importantly, they need to be good communicators and know how to deal with fast-paced environments. With the international aspect, they also need to be open-minded, as we currently have 25 different nationalities within our offices. And some ambition helps too, as we like self-starters.
What’s the most rewarding part of your role?
The most rewarding part actually comes after successful candidates join the company. A lot of people come up to me a couple of weeks after starting and say that they’re incredibly happy with their decision to join Tiqets. Most people that join fit in straight away – we put a lot of emphasis on culture fit – for the team and for the company as a whole. Even if it takes a little longer to recruit someone, it’s worth that extra time and not making the fastest hire.
What’s your favorite thing about working at Tiqets?
It’s an amazing time to be a part of such a vibrant and energetic company. People are outspoken, funny and always up for a challenge.
Lisette’s top tips for acing your interview at Tiqets!
- Be prepared and show that you’ve done your research about the company. The amount of times people believe we sell festival tickets is astounding!
- Have a good pitch. That first “Tell me about yourself” answer should focus on who you are as a person and a professional. Also, keep it short and sweet: only share relevant information and make it as concise as possible. 90 seconds is more than enough.
- Be original. When asked about different situations you’ve experienced at work, be innovative with your storytelling technique and choose interesting anecdotes.
- Show that you’re proud of your achievements. You’re at a job interview – now’s not the time to be humble.
Preparea good answer about why specifically you want to join Tiqets. Research the “About us” page, blog posts, press releases… there’s a lot of info that can help you craft a good answer.
- Don’t forget
to askquestions! They show you’re genuinely interested in joining the company
- Last, but not least, don’t
be late. An interviewer is setting the time aside to find outif you’re suitable for the job, so don’t keep them waiting. Plan your route in advance as much as possible.