Today we’re focusing on the Tiqets self-described company elves, aka the Supply Operations team aka City Coordination. In order to get the scoop on Tiqets’ most widespread team, we spoke to Michelle Eier, the City Coordination Manager and a true company veteran.
First things first, tell us a little about yourself
I’m Michelle Eier and I’m 24 years old. In my free time I like exploring new places with friends and spending evenings in the pub to recover from all the exploring. I’ve been with Tiqets for quite some time and, as any good Tiqeteer should, I also love traveling around the world to experience different countries.
Can you give us a brief summary of what your team works on?
I always say that we’re the company elves, working behind the scenes. If we do our job well, nobody notices that we’re there, but if we don’t, everything would fall into chaos.
Basically, we handle the product creation, from when the contracts are first signed by the Sales Team to when they finally go live on the website. My team also maintains our current products, making sure product quality is on point and that we have enough inventory.
You’ve just had a big 3-year work anniversary. As one of the true Tiqets originals, how has the company changed since you first started?
3 years… what a time! Of course, Tiqets has changed a lot, but in certain areas, it’s stayed very much the same. When I started, we were around 20 people now there are almost 150(!) In the beginning, many of us were almost floating between different departments – I took on tasks for every department besides Tech!
Now everyone has more specific roles. It’s not like I’m still designing the Tiqets banners and translating English product pages by myself (Thank god!) – we have teams for that now.
However, what has stayed the same is the family feeling. Even though we’ve grown so much, we all still try to get to know each other and hang out outside of work like we used to when the company was smaller. I really value that.
What’s your career development been like within the company? Were you given a lot of opportunities to take on more responsibilities?
Well, I started as an intern in the Business Development team and now I’m the City Coordination Manager, so you could say that I’ve developed myself well here.
At Tiqets you’re very free – I believe you aren’t given responsibilities so much as you need to take them when you see a need. With a start-up, there are always growing pains. But if you can learn things quickly, your co-workers will come to you to address those issues. Our Management Team sees and rewards that proactivity. Show it, prove it, earn it.
What is an average day like in your team? How would you describe your team’s working style and dynamic?
We start our day by making sure that our products are able to sell: Do we have inventory? Are there issues with products or customers complaints that we need to address? Afterward, we’ll look into our newly signed contracts, make sure that they’re processed properly so that Content can write the copy for each one.
We have regular meetings with the Content and Product team to make sure we can optimize our customers’ experience based on the feedback we receive about our products.
Our team is also the voice of our colleagues abroad. Our Regional Managers outside Amsterdam HQ need to be heard and we speak up for them. Whether it’s to get something done from the Tech team or to tell finance to pay and invoice suppliers, we’ve got them covered.
Does your team get up to anything fun outside (or inside) work?
Not as much as I would like. We go out for dinner a lot when our colleagues from abroad are here. But now that you mention it, I need to see when I can arrange something to go and do with everyone!
What’s the most important thing you’ve learned over the last 3 years?
To say what I think. I graduated when I was 20, something I was very self-conscious about at the time. I used to think: “Who would value the opinion of a 20-year-old girl starting her career?”. It wasn’t until our CEO Luuc told me to be more open about my thoughts that I started to sharing my opinions and making myself heard to my senior colleagues. It turns out people don’t care about your age, it’s the knowledge you have that counts!
What’s the most rewarding aspect of your role?
Solving big issues that people are dealing with. As much as my team focuses on day-to-day operations, I find it rewarding to work on large-scale projects, such as the implementation of CRM systems or creating new features to help our CS Team. There’s nothing like launching a big feature and seeing the positive impact it has.
Do you have some advice for someone who would like to work at Tiqets?
Be yourself, be bold. Having a personality (and an opinion) at Tiqets matters. Dare to share your thoughts and ideas to improve the product. Not only when you’re hired but also during the interviews.
What’s your favorite thing about working at Tiqets?
The people that I can call my colleagues but often also my friends. They’re the ones that brighten up my Monday mornings – but also cause headaches on Saturdays after our Friday drinks. I’m really grateful to have such amazing colleagues here at Tiqets!